Isthereaway to Leave a Bad Review for Someone on Offerup

Trust & safety

The most valuable currency in our marketplace is trust.


We're building a local marketplace where the wellbeing of buyers and sellers comes first. Nosotros'll go on obsessing over every detail of the experience so our buyers and sellers can connect with more confidence. And we'll keep property ourselves and our community to high standards.

EARN TRUST FROM EACH OTHER

LEARN BUYING AND SELLING Best PRACTICES
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Buying Tips

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Selling Tips

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Code of Conduct


Exist NEIGHBORLY.

We don't all alive side by side door to each other, but we call back every OfferUp experience can exist amend if we act like we practise.

Set up fair prices, make fair offers.
Nosotros're later that perfect marketplace equilibrium where everyone feels like they got a skillful deal. Prices and offers that reflect the real value of things help united states of america get in that location.

Tell the truth.
We're still looking for the place where this communication doesn't apply, merely it'south particularly important here. Thorough descriptions of posted items and transparent conversations about the details of an offer volition aid everyone find more success more than speedily.

Show upwards when you say you will.
If 80% of success is showing up, we think the other 20% is being on time. Delight don't flake. If you can't brand information technology on time, found another heir-apparent, or you're no longer interested, please let each other know.


Be ETHICAL.

We accept a null tolerance policy when it comes to violations of good citizenship. This is a place to exist your best self. If you infringe on the security, privacy, safety, or nobility of members of the OfferUp customs, your stay in our marketplace will be short.

No bullying, no violence, no threats.
We prohibit acts of violence, exact or written suggestions of violence, and whatsoever attempt to intimidate, harass, or otherwise violate the safe and wellbeing of others.

No discrimination.
Anybody who abides by our policies and standards is welcome here. Mistreatment of whatsoever kind on the basis of race, ethnicity, gender, gender identity, sexual orientation, religious affiliation, or disability will not be tolerated.

No misrepresentation.
Be yourself. Nosotros accept no substitutes. Impersonation of other people, other entities, or OfferUp employees is non allowed, regardless of affiliation. And posting another person'southward personal information in any form is prohibited.

No coarse or suggestive language.
We prohibit sexual harassment. If a member of our community reports vulgar or abusive language or behavior, we will have firsthand steps to remove the offending user from our marketplace.

No scams.
Nosotros will remove any user who impersonates another person or entity, sends unsolicited messages to potential buyers, or sends misleading, fake, or malicious communication. If you're on the receiving end of something suspicious, please report it through the app.

No prohibited items.
Nosotros prohibit certain items on our platform to protect our community. Some items are illegal and others may pose wellness and safety issues. Nosotros've also chosen non to allow items that we experience are inappropriate for our community or could exist considered offensive or immoral.  Please review our Prohibited Item Guidelines, Posting rules and Community guidelines.


Be PROACTIVE.

Nosotros enquire members of our customs to take their personal wellbeing as seriously as we exercise by making good decisions well-nigh how and where to buy and sell.

Avoid phishyness.
Please don't give abroad personal information such as email, phone number, or address. Utilise in-app messaging to communicate securely. Pay with cash or use OfferUp Payments available in some markets. Practise not make wire transfers or send coin by postal service.

See in a sensible location.
Please hold to run across in well-lit, well-crowded public locations, and let a friend or family member know where you're going.

Audit items in person.
Please thoroughly audit and test items before you consummate a sale.

Report problems.
If you meet something on OfferUp that violates our policy, delight report it through the app. If you have an experience with a buyer or seller that violates our community standards, delight have the appropriate action to safeguard your personal wellbeing, and then contact us.

Rate each other.
Nosotros expect members of our community to earn high marks, but our in-app rating tool is your opportunity to give each other honest feedback on the ownership and selling experience and assistance ameliorate that feel for others.


OfferUp volition accept action against known violators of this Lawmaking of Carry. If yous see something or experience something that doesn't alive up to these standards, please contact united states of america.

Permit US KNOW IF WE CAN Assistance

CUSTOMER CARE EXPERTS

We are hither to help solve problems and investigate issues when they ascend. Please contact us for aid.


Law ENFORCEMENT PARTNERS

We work closely with our Law Enforcement Partners to ensure incidents requiring farther investigation are handled appropriately. To learn more about how we assist Law Enforcement Officers, please visit our Constabulary Enforcement Resource Page.

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Source: https://about.offerup.com/trust-safety/

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